Pet Mat

Shipping within the U.S. typically takes 3-7 business days. Once your order has been shipped, you will receive a tracking number via email.

Shipping costs vary based on the size and weight of your order and your delivery address. You can view the estimated shipping costs at checkout before completing your purchase.

Unfortunately, we only offer shipping within the United States currently. Subscribe here if you want to be informed when we start shipping worldwide.

Absolutely! We have a 30-day return/exchange policy. Items must be unused, in their original packaging, and accompanied by the receipt. Please visit our Returns page for more details.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment on our website or the carrier's website.

We provide a detailed sizing guide on each product page to help you choose the right size for your pet. If you're still unsure, feel free to contact our customer support for assistance.

We accept various payment methods, including credit/debit cards, PayPal, and Stripe. You can select your preferred payment method at checkout.

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery, and we will assist you in resolving the issue quickly.

You can reach our customer service team by email at mbramos@portinos.com or by phone at +1 (415) 619- 1694. We’re here to help!